REFUND POLICY

Because our templates are digital and delivered instantly, they can’t be returned. All sales are final once your template link has been accessed — but we’ll always make things right if something is wrong.

We’ll fix, replace or refund your order if

• The template link doesn’t work and we can’t fix it
• The product doesn’t match its description or preview
• You were accidentally charged twice for the same product
• You bought a template and then the bundle within 7 days — we’ll refund the single template

Not eligible

• Change of mind after the template link was accessed
• Buying a product you already own (contact us before accessing it and we’ll help)

How to request

Email support@neonpixelworks.shop within 14 days of purchase with your order number and a short description. Approved refunds go back to your original payment method within 5–10 business days.